Our regular support hours are from Monday – Friday, 9am – 5pm, Eastern US Time (GMT-05:00). For help outside of these hours, our after-hours escalation team is available 24/7/365. If you are a current 48First Support Customer, you can open a support ticket (firstname.lastname@example.org) 24 hours a day, 7 days a week or call our escalations team at +1 305-813-2320 to enjoy our priority service.
Some benefits of our support contracts include:
- Expedited On-site Service calls throughout our service areas.
- Priority 24/7/365 response to issues.
- 24/7/365 Remote monitoring and proactive remote support.
- 24/7/365 Telephone support with a qualified engineer.
- Discounted on-site service rates and off-site/remote support included at no additional cost.
- Equipment loan (we stock a large supply of network switches, routers, IP phones, computers and wireless access points).
- Third-party Vendor Liason.