Elevating Your Remote Workforce Experience.

At Advanced Networks, we adopt a proactive and dynamic approach to IT, providing support for today and a vision for tomorrow. Our services are crafted to meet your current needs while remaining versatile to propel you toward future goals. Step into the lighter, brighter side of IT as we optimize your IT infrastructure, ensuring maximum employee productivity and operational efficiency.

In an era where remote work is increasingly prevalent, having the right IT infrastructure is crucial. A well-designed network seamlessly connects multiple devices and systems, fostering improved workflow and minimizing downtime. As the work-from-home model gains popularity, Advanced Networks is here to ensure your IT infrastructure supports this shift seamlessly. Our ClearFuze services offer comprehensive network infrastructure and IT support, covering your company’s needs regardless of how or where you work.

Empowering Secure Work Anywhere Experiences.

As the shift towards remote work accelerates, companies face increased exposure to new threats due to inadequate security measures. At Advanced Networks, we stand as a security-first IT services provider, committed to ensuring that your team can work from anywhere securely. In an environment where IT teams are overwhelmed with new remote support challenges, we offer a solution. Our belief is simple: your team should have the flexibility to work from anywhere, fully supported by a team of IT professionals dedicated to ensuring their safety and productivity without any hassle.

Empowering Remote Success with Proactive Support

Providing support to your remote workers and end users has never been more crucial. Your organization relies on you and your IT team to keep a remote workforce up and running. To meet this challenge head-on, you need to count on the right software.

Transitioning with Ease:

Help your end users seamlessly transition from office to remote work. With the right help desk and remote support software, they should experience excellent support regardless of their location. The right tools empower your IT team to ensure faster time to resolution, maintaining productivity for your remote workers and propelling your organization forward.

Time as Your Most Valuable Asset:

In today’s landscape, time is more valuable than ever. Equip yourself and your IT team with the right tools, including automated ticket assignment, integrated problem details in the ticket workflow, and the ability to connect via chat or video. These capabilities ensure you tackle problems swiftly, maintaining work continuity across various locations, from kitchen tables to in-home offices.

Full Set of Capabilities:

To make this seamless support a reality, rely on a comprehensive set of capabilities rather than just a suite of tools. Ensure you can:

  • Connect Quickly with End Users: Ease the stress of remote work by establishing quick connections with end users and their devices.

  • Efficient Communication with IT Teammates: Coordinate tasks, handoffs, and resolutions seamlessly, flagging new problems as trends rather than anomalies.

  • Stay Informed and Patched: Keep everything patched and stay aware of what’s lagging behind the latest patches, understanding why.

In times of rapid change, ensuring the success of your newly distributed workforce requires a strategic approach and the right set of tools. Choose wisely to keep your organization resilient and forward-moving.

Seamless IT Support for the Remote Work Revolution

As the “new normal” defines the workplace, businesses are navigating a culture shift, adapting operations to the online realm. If your company feels unprepared for this shift, rest assured that tools and tips abound to facilitate exceptional IT support for remote workers.

Challenges of Remote Work:

The remote workforce has grown exponentially in recent years, accelerated further by the unexpected challenges of COVID-19. The sudden shift to stay-at-home work caught many businesses off guard, leading to questions about IT preparedness:

  • Do we have sufficient IT staff?
  • Is our hardware and software capable of this transition?
  • What security protocols do we need?
  • How do we keep lines of communication open?
  • What impact will this have on employee morale?

For businesses where remote work was not previously an option, the sudden need sparked inquiries about IT support, security, and communication.

Challenges in Providing IT Support for Remote Workers:

Supporting remote workers poses unique challenges for employers:

  • Ensuring devices are up-to-date.
  • Resolving issues quickly in a secure fashion.
  • Keeping devices secure against evolving threats.
  • Maintaining effective communication among remote teams.

7 IT Tips for Supporting Remote Workers:

Overcoming these challenges requires strategic IT support. Here are seven tips to ensure your remote workers are well-supported:

  1. 24/7 IT Support Availability: Ensure your IT support team is available around the clock to cater to the needs of remote staff working in different time zones.

  2. Provide Remote Desktops and Devices: Equip remote workers with company-owned devices to enhance security measures and streamline support.

  3. Embrace Cloud Solutions: Migrate enterprise functions to the cloud for improved efficiency, security, and seamless software deployment.

  4. Implement Strict Security Protocols: Train employees on remote security measures, including strong passwords, multifactor authentication, antivirus software, and more.

  5. Set Up a Secure VPN: Deploy a secure virtual private network (VPN) to protect online data and maintain network security.

  6. Build-in Remote Sessions and Real-time Monitoring: Allow IT staff to remotely diagnose and troubleshoot issues, saving time and improving efficiency.

  7. Provide Communication Options: Offer diverse communication channels beyond email, including messaging apps and video conferencing tools for real-time collaboration.

Comprehensive IT Support for Remote Employees:

Transitioning to a remote work environment comes with challenges, but with the right IT support, businesses can navigate this shift seamlessly. If providing top-notch IT support feels overwhelming, consider partnering with an experienced managed service provider like Advanced Networks (AN). When you entrust us with your IT management, you gain peace of mind, knowing that your data and security concerns are in expert hands.

Contact us today to explore how our managed IT support services can enhance and streamline your remote work strategy.