At Advanced Networks, we are committed to delivering an unparalleled customer experience right from the outset, and our meticulously crafted onboarding process plays a pivotal role in achieving this objective. Our comprehensive onboarding unfolds across seven phases:

1. IT Discovery (Phase 1):

In this initial phase, we conduct an onsite IT assessment to gain insights into your existing infrastructure and promptly address any immediate issues. This step allows us to grasp the intricacies of your current IT landscape.

2. Team Collaboration (Phase 2):

We engage in a collaborative meeting with your team to understand your business challenges. During this session, we explore various managed service options aligned with your goals and requirements.

3. In-Depth IT Data Collection & Reporting (Phase 3):

Our experts visit your site for a thorough examination, collecting detailed information about your IT environment. We provide you with a comprehensive report, covering network investigation, security assessment, backup verification, server room inspections, hardware status, cybersecurity evaluation, and policy documentation. In this phase we sign the Managed Service Agreement.

4. Hands-On Issue Resolution & Agent Rollouts (Phase 4):

We promptly address critical issues that could potentially impact your business. Simultaneously, we initiate the deployment of monitoring and cybersecurity agents, ensuring the stability of your IT environment.

5. Orientation Meeting and IT Service Handoff (Phase 5):

During this phase, we conduct an orientation meeting, providing concise instructions for the final tailoring of managed IT support procedures. We establish the schedule for recurring onsite visits and set the cadence for ongoing meetings and reporting between you and Advanced Networks.

6. IT Upgrades for Business Growth (Phase 6):

We conduct a comprehensive review, outlining the next steps and recommending technologies essential for your business’s growth. This involves discussing our findings, suggesting hardware and software upgrades, and proposing additional changes for optimization.

7. Ongoing Monitoring & Managed Services (Phase 7):

As we transition to the ongoing phase, we proactively monitor your network, swiftly resolving any issues that may arise. All IT requests and concerns are promptly addressed, and we provide you with a detailed monthly report on your current IT status, including recommendations for continuous improvement.

At Advanced Networks, our onboarding process isn’t just a series of steps; it’s a strategic partnership designed to elevate your IT infrastructure and empower your business for sustained success.